Streamyx Info

1. What is Streamyx?
Streamyx is a high-speed broadband Internet access service which provides ‘always on’ connection to the Internet with speed/bandwidth from 384kbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.
Streamyx is a high-speed broadband Internet access service which provides ‘always on’ connection to the Internet with speed/bandwidth from 384kbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.

2. What is “always-on” connection?
“Always-on” connection is always established and never disconnects, which will ensure fast and instant access to the Internet without any dial up process. This type of connection is suitable for users who regularly download or upload large files over the Internet.
“Always-on” connection is always established and never
disconnects, which will ensure fast and instant access to the Internet without
any dial up process. This type of connection is suitable for users who regularly
download or upload large files over the Internet.

3. What are the technologies used?
The technology used for Streamyx is xDSL. The xDSL types chosen to support Streamyx network are ADSL and SDSL technologies..
The technology used for Streamyx is
xDSL. The xDSL types chosen to support Streamyx network are ADSL and SDSL
technologies..

4. How fast is Streamyx?
The packages range from 384kbps up to 4Mbps Internet access speed and it is on best effort basis.
The packages range from 384kbps up to 4Mbps Internet
access speed and it is on best effort basis.

5. What is “best effort”?
“Best effort” describes a service that is provided without any service level assurance. Streamyx subscribers should receive at least 70% of the subscribed speed within TM domain & subject to certain factors (Please refer to FAQ No. 36). If the speed falls below 70%, TM will investigate it as a fault and restore the connection accordingly. Subscribers who need a 1:1 service and exclusive access to their bandwidth should go for Internet via leased line.
“Best effort” describes a service that is provided
without any service level assurance. Streamyx subscribers should receive at
least 70% of the subscribed speed within TM domain & subject to certain
factors (Please refer to FAQ No. 36). If the speed falls below 70%, TM will
investigate it as a fault and restore the connection accordingly. Subscribers
who need a 1:1 service and exclusive access to their bandwidth should go for
Internet via leased line.

6. How to subscribe to Streamyx?
You can come personally to TMpoint, TM Authorized Resellers, Clickers Authorized
Service Outlets (CASO) or our TM Direct Sales Representative. You can also
register online at www.tm.net.my.
Ca applly online here

7. I am a business applicant. Can I apply to Streamyx package?
No. Streamyx package can be subscribed by personal applicant only. Business applicant can apply to Business Broadband.
No. Streamyx package can be subscribed by personal
applicant only. Business applicant can apply to Business Broadband.

8.Does Streamyx cost more than dial-up service?
If you are a heavy Internet user and your average Internet usage is more than 2 hours/day, it is more economical for you to use Streamyx than dial-up.
If you are a heavy Internet user and your average Internet
usage is more than 2 hours/day, it is more economical for you to use Streamyx
than dial-up.
To know more on Streamyx packages, please refer to www.tm.net.my or click here.

9.What happens if I receive a call while accessing the Internet?
You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition is applicable for ADSL subscriber only. SDSL does not support telephony.
No.
You can answer the call as a normal telephone call.
The Internet access service will not be interrupted as your telephone set
is connected to a microfilter, which separates voice and data signal. The
above condition is applicable for ADSL subscriber only. SDSL does not support
telephony.

10. What is the Streamyx minimum subscription period?
Minimum subscription period is 12 months for all packages except with modem rental and other promotion packages. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.
Minimum subscription period is 12 months for all packages
except with modem rental and other promotion packages. If you terminate your
account within the Minimum Subscription Period, you shall be responsible for
fees chargeable for the service on the remainder of the Minimum Subscription
Period.

11. Can I have more than one Streamyx connection to my premise?
Yes, as long as you have extra telephone line because each Streamyx connection requires one direct/dedicated telephone line.
Yes, as long as you have extra telephone line because
each Streamyx connection requires one direct/dedicated telephone
line.

12. What are the differences between ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.
ADSL stands for Asymmetrical Digital Subscriber Line.
It allows you to simultaneously access the net and use the phone or fax (at
the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference
between ADSL and SDSL is; ADSL has a different upstream and downstream data
transfer rate (upstream higher than the downstream) whereas SDSL offers the
customer a symmetric upstream and downstream bandwidth to the customer (eg.
1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well
as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax
(PSTN) over the same copper.

13. What are the differences between xDSL connection and Dial-up connection?
xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to Internet.
xDSL does not dial to public switch telephone exchange,
it connects the customer direct to the Internet. It is fixed to the telephone
number which you provided when you apply for the service. In contrast, dial-up
modem can be used at any premises to log to Internet.

14. What are the differences between xDSL technology and ISDN?
ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 4Mbps) compared to ISDN which only have limited range of bandwidth.
ISDN allows you to have many different digital features,
such as PABX and digital fax. ISDN requires you to have a special telephone
line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing
copper line at your premise). ISDN is a dial-up service while xDSL is a always-on
connection. Also there are wide ranges of bandwidth available for xDSL (ranging
from 384kbps to 4Mbps) compared to ISDN which only have limited range of bandwidth.

15. What are the differences between xDSL and Leased Line?
Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is categorized as best effort service while leased line is premier or guaranteed bandwidth service.
Leased line let users connect from point to point without
sharing the channel with other Internet users and also without restrictions
to the distance. Thus leased line offers a better security with the service
typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared
to xDSL. xDSL is however easier to install at the customer premises. xDSL
is categorized as best effort service while leased line is premier or guaranteed
bandwidth service.

16. What is the minimum PC requirement needed to apply for Streamyx?
For Windows OS computers, you need to have a PC with minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard disk space) and Network Interface Card (NIC).
For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment) Also of course, you need to have an active telephone line to connect to the Streamyx modem.
For Windows OS computers, you need to have a PC with
minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred),
Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard
disk space) and Network Interface Card (NIC).

For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1
or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X
version 10.1.2 above only (Note: Lower version are not supported at the moment) Also of course, you need to have an active telephone line to connect to the
Streamyx modem.

17. Do I need a special modem?
Yes. You need to use certified DSL modem, which is compatible with Streamyx that can be purchased from your nearby outlet.
Yes. You need to use certified
DSL modem, which is
compatible with Streamyx that can be purchased from your
nearby outlet.

18. Do I need to purchase a modem?
TM will provide the xDSL modem for customers who subscribed for Streamyx with modem and with modem rental packages. Only modems approved by TM will work finely with Streamyx.

Note: Upon termination of Streamyx, customers have to return the provided modems/splitters/microfilter to TMpoint. TM will impose charges for unreturned modems/splitters/microfilter.

For Streamyx without modem packages, TM will not provide the modem. Customer needs to buy the modem, splitter & microfilter. For further detail, please contact Telekom Sales & Services Sendirian Berhad (TSSSB) Service Centre at 03-22971200 ext 261 or 255 or please refer to Certified DSL Modem List for the list of modems compatible with Streamyx which can be purchased from your nearby outlets.
TM will provide the xDSL modem for customers who subscribed
for Streamyx with modem and with modem rental packages. Only modems approved
by TM will work finely with Streamyx.

Note: Upon termination of Streamyx, customers have
to return the provided modems/splitters/microfilter to TMpoint. TM will impose
charges for unreturned modems/splitters/microfilter.

For Streamyx without modem packages, TM will not provide
the modem. Customer needs to buy the modem, splitter & microfilter. For
further detail, please contact Telekom Sales & Services Sendirian Berhad
(TSSSB) Service Centre at 03-22971200 ext 261 or 255 or please refer to Certified
DSL Modem List for the list of modems compatible with Streamyx which can be
purchased from your nearby outlets.
For Streamyx ADSL you may use your existing telephone line. For Streamyx SDSL,
you need a new copper line (TM personnel will apply for you upon application
of the service).

19. Do I need additional wiring at my house / office?
Streamyx will be installed at where the telephone line is terminated. You need to do the additional wiring should you want to use the service at other part of your premise than where the phone line is terminated at your own cost.
Streamyx will be installed at where the telephone line is terminated.
You need to do the additional wiring should you want to use the service at
other part of your premise than where the phone line is terminated at your
own cost.

20. Can I change the package before installation?
You are not allowed to change the package before installation. Should you need to do so, kindly cancel your application and reapply.
You are not allowed to change the package before installation.
Should you need to do so, kindly cancel your application and reapply.

21. How do I install Streamyx?
a) Without modem package
You will be provided with a Streamyx Self Installation CD to assist your Streamyx installation. However, should you require assistance from our installer, a fee of RM88 is chargeable.b) With modem package
Our installer will contact you for an appointment. You need to ensure that all equipment requirements are fulfilled before the installation. An installation fee of RM88 is chargeable. Alternatively, you can opt for Streamyx In-A-Box for self-installation.

22. What is the mailbox space/capacity allocated for Streamyx user’s e-mail?
a) Without modem package

You will be provided with a Streamyx Self Installation
CD to assist your Streamyx installation. However, should you require assistance
from our installer, a fee of RM88 is chargeable.

b) With modem package
Our installer will contact you for an appointment.
You need to ensure that all equipment requirements are fulfilled before the
installation. An installation fee of RM88 is chargeable. Alternatively, you
can opt for Streamyx In-A-Box for self-installation.
TM has upgraded Streamyx user’s mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare at https://tmbill.tm.net.my.
TM has upgraded Streamyx user’s mailbox space from
4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare
at https://tmbill.tm.net.my.

23. Will I enjoy fast speed at all times?
Streamyx download and upload speed varies and is dependant on the following factors:
• Location of website – user may experience slow response from international websites.
• Capacity of visited web server – some web servers cannot cope with huge traffic demand from users. In addition, some sites restrict download speed of their users to ensure fair level of service among them.
• Network congestion – high level of traffic at peak times causing some slowdown.
• Running other application simultaneously – using other application (e.g P2P) at the same time can degrade download performance..
Streamyx download and upload speed varies and is dependant
on the following factors:

• Location of website – user may experience
slow response from international websites.

• Capacity of visited web server – some web
servers cannot cope with huge traffic demand from users. In addition, some
sites restrict download speed of their users to ensure fair level of service
among them.

• Network congestion – high level of traffic
at peak times causing some slowdown.

• Running other application simultaneously
- using other application (e.g P2P) at the same time can degrade download
performance..

24. What is a ‘contention ratio’?
To provide a cost effective service – Streamyx is ‘contended’ (shared) at the following ratios:

Package Download Speed Upload Speed Contention Ratio
Streamyx 384k 384k 128k 1:25
Streamyx 512k 512k 256k 1:25
Streamyx 1.0M 1.0M 384k 1:25
Streamyx 2.0M 2.0M 512k 1:25
Streamyx 4.0M 4.0M 512k 1:25

This contention is applied within the TM network – with other Streamyx subscribers on the same TM telephone exchange.

What this means in the ‘worst case’ is that you could be sharing a 1000 kbps connection with up to 25 other users. So if they were all using Streamyx at the same time ‘theoretically’ you would only get 40 kbps.

However, ‘in reality’ this scenario is very unlikely to happen and you should usually find it to be far faster than a dial-up connection.

Streamyx relies on individual users not making unreasonable traffic demands on the network to provide fast access speeds for all.
Remember if you are not getting the speed that you expect, it may not be due to the contention ratio only but many other factors including the capacity of the remote site you are accessing, the quality and distance of your telephone line from the local exchange.
To provide a cost effective service – Streamyx
is ‘contended’ (shared) at the following ratios:

Package Download Speed Upload Speed Contention Ratio
Streamyx
384k 384k 128k 1:25
Streamyx
512k 512k 256k 1:25
Streamyx
1.0M 1.0M 384k 1:25
Streamyx
2.0M 2.0M 512k 1:25
Streamyx
4.0M 4.0M 512k 1:25

This contention is applied within the TM network -
with other Streamyx subscribers on the same TM telephone exchange.

What this means in the ‘worst case’ is that you could
be sharing a 1000 kbps connection with up to 25 other users. So if they were
all using Streamyx at the same time ‘theoretically’ you would only get 40
kbps.

However, ‘in reality’ this scenario is very unlikely
to happen and you should usually find it to be far faster than a dial-up connection.

Streamyx relies on individual users not making unreasonable
traffic demands on the network to provide fast access speeds for all.

Remember if you are not getting the speed that you
expect, it may not be due to the contention ratio only but many other factors
including the capacity of the remote site you are accessing, the quality and
distance of your telephone line from the local exchange.

25. What is Peer-to-Peer (P2P)?
Peer-to-peer is a type of Internet network allowing a group of computer users with the same networking program to connect with each other for the purposes of directly accessing files from one another’s hard drives. P2P speed of download and upload depends on customer network cloud. It will be faster if the seeders (person who share their files) are in the same local cloud as the leechers (person who download the files). Example of P2P applications that are commonly used by Internet users are Kaza & Bittorent.

Streamyx maximum download and upload speed is not guarantee for P2P or any international traffic connection. TM’s policy had restricted and enforced the P2P regulations to avoid heavy congestion for Malaysia Internet cloud. Currently P2P is consuming greater bandwidth than other normal Internet applications (e.g. web browsing) for Malaysia’s local internet cloud.

26. Why do I experience slow P2P even though there are lots of peers available?
P2P application uses a lot of bandwidth and can significantly reduce the connection speed of other users especially during peak hours. To ensure optimal broadband experience for all users, TM has imposed prioritization during peak hours that would restrict throughput for P2P application.
Peer-to-peer is a type of Internet network allowing
a group of computer users with the same networking program to connect with
each other for the purposes of directly accessing files from one another’s
hard drives. P2P speed of download and upload depends on customer network
cloud. It will be faster if the seeders (person who share their files) are
in the same local cloud as the leechers (person who download the files). Example
of P2P applications that are commonly used by Internet users are Kaza &
Bittorent.

Streamyx maximum download and upload speed is not guarantee
for P2P or any international traffic connection. TM’s policy had restricted
and enforced the P2P regulations to avoid heavy congestion for Malaysia Internet
cloud. Currently P2P is consuming greater bandwidth than other normal Internet
applications (e.g. web browsing) for Malaysia’s local internet cloud.
P2P application uses a lot of bandwidth and can significantly reduce
the connection speed of other users especially during peak hours. To ensure
optimal broadband experience for all users, TM has imposed prioritization
during peak hours that would restrict throughput for P2P application.

27. What is the different between Kilobits & Kilobytes (bits & bytes)?
In data communications, a kilobit is a thousand bits, or 1,000 bits. It’s commonly used for measuring the amount of data that is transferred in a second between two telecommunication points. Megabit per second is usually shortened to Mbps.
Normally lowercase “b” will be used to distinguish between bits (b) and bytes (B). When used as a measurement of network data transfers, or throughput, always assume the word is bits (b) first.

In Data storage, and when describing Memory size, a Kilobyte is 210, or 1024 bytes. Because of binary computer architecture and memory address boundaries, bytes are always some multiple or exponent of two. In addition 1 byte (B) is also equal to 8 bits (b).

Normally many files transfer applications use Byte (B) to measure the size of the data or files need to be transferred. Therefore during the transmission of the files it will indicates the size of the files or data being transferred as Kilobytes per second or KBps. This will translate to the network data transfers, or throughput in kbps by multiplying the data being transferred in Kilobytes per second with 8.
source: streamyx.com