May 3

Streamyx info,

We need a Network Interface Card (NIC) when we using a RJ14 cable to the streamyx modem in order for your PC to communicate with the modem. Another choices of coummunication are wirelless and USB.

Check status of NIC
NIC is installed – RJ45 port
- Right click My computer icon –> properties -> Hardware-> Device Manager.
- check on Network Adapters

nic

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Apr 20
SURF SMART WITH STREAMYX
Posted by admin in Do-IT-Yourself, Troubleshooting on 04 20th, 2009| | No Comments »

How to stay connected to streamyx

Streamyx is a high speed and ‘always on’ Internet ceonnection with speed from 384kbps  to 4.0Mbps that offers cost-saving unlimited connection at a flat monthly rate.Howeever if you encounter difficulties in accessing the network, it could be due to simple reasons that you are able to rectify on your own.

Here is a simple Streamyx connection checklist for you to go through before you call TM contact centre at 100 for assistance

- Ensure that your line has a dial tone. Check your phone cable to see if it is  property plugged in.

- Ensure that your phone is in good working condition and you are able to make and receive calls.
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Mar 19
Difficulties connecting to Streamyx
Posted by admin in Troubleshooting on 03 19th, 2009| | No Comments »
Possible cause Solution
Telephone lines: Faulty line or suspension of account (because of non-payment)
Check your phone line:

  • Make sure your phone line is functioning
    (not suspended)
  • Lift your receiver and check for a dial tone,
    noisy line or crossline

If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select “Internet Services” to file a fault report.
Hardware set-up: Wrongly set-up, loose connection
Check your modem/line/microfilter connectivity:

  • Ensure all physical connections are done correctly
  • Ensure all cables are fitted properly
  • Please ensure your modem is turned on
  • If still in doubt, try replacing the cables
Faulty hardware : Modem, network card, splitter
Check your modem “Link/DSL” light status:

  • A blinking light may mean a faulty modem, a faulty splitter or a lost connection
  • Reboot your modem (switch it off, and then on again)
  • Make a direct connection from the wall socket straight to the modem, bypassing the splitter
  • If still in doubt, try replacing the cables

If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select “Internet Services” for assistance.

Source: isp.tm.net.my