Streamyx BlockBuster Deal (Consumer Broadband)

As part of our continuous effort to enhance customer’s experience, now we are introducing Streamyx Troubleshooting Guide CD to ensure that our customers will enjoy a smooth and stable Streamyx Connectivity effective from 1 April 2010.

If you are facing any problems with your Streamyx Connection, you can use the CD to check, verify and troubleshoot the problem yourself. The CD will provide you step by step guide on how to resolve your Streamyx Connection problems including info, tips and FAQ. If you still have problems with your connection after you have followed the suggestions in the CD please contact Call Centre at 100. This Streamyx troubleshooting guide is applicable to customers with home package only. You can get the CD from nearest TMpoint while stocks last.

But in the meantime, we have also introduced Streamyx Connection Helper, which can be downloaded and installed from www.streamyx.com.my under ‘Customer Care Troubleshooting’ menu. Streamyx Connection Helper is a program that would enable you to check your Streamyx connection, display the result and provide instructions on how to resolve your Internet connection problem. Streamyx Connection Helper is divided into two files depending on your modem connection.

1) Wired Connection - connection from PC/Notebook to the modem through cable (RJ45 Cable).
2) Wireless Connection - connection from PC/Notebook to the modem without cable (support for Riger brand modem only).

If you still do not have an Internet connection after you have run the program, please contact the Call Centre for further assistance.

As a responsible service provider, it is our responsibility and commitment to better educate and serve customers.

On behalf of Customer Service Management

—>APLLY NOW < --

1. BLOCKBUSTER DEALS :-
-New Package Price for 2Mbps : RM130 (Existing Package Price : RM140)
-New Package Price for 4Mbps : RM140 (Existing Package Price : RM160)

2. GRADPACK :-
-New Package Price for 2Mbps : RM120 (Existing Package Price : RM130)
-New Package Price for 4Mbps : RM130 (Existing Package Price : RM150)

3. SUPER UPGRADE DEALS (For 4Mbps only) :-
-New Package Price for 4Mbps : RM135 (Existing Package Price : 1st 4 months : RM140/month; 5th months on wards : RM150/month)

—>APLLY NOW < --

TM has launched a new SME product called ”Office in a Box”(OIAB). ”Office in a Box” is a complete and simple communication solution to bring your ideas to life. Designed to meet the needs of SOHO, small as well as large businesses, ”Office in a Box” provides exceptional value with attractive call rates and unlimited access to Business Broadband.

Products involve as follow;
1)Business Broadband 1Mbps unlimitted access with FREE Wireless Modem.
2)FREE monthly rental & Voice Plan RM88 worth of call at normal rates. Enjoy beyond rate at 10sen/min for fixed to fixed calls nationwide and 15sen/min to any mobile operators. FREE cordless phone.
3)FREE Domain & Hosting (Custom Email Address); FREE 1GB e-storage; 1 Streamyx Zone ID.
4)One time activation fee of RM75 and Installation fee of RM88 are WAIVE (Until Further Notice).
5)The minimum subscription period for the package promo is 24 months.

—-> APPLY NOW < ----

Please be informed that TM launching a special promotion called Broadband Festive Promo for Feb 2010.This Promo is a special discount package for customers who subscribe to Business Broadband SOHO packages. This promotion is targeted to all Business customers (new). This promo is an enhancement on current BUSINESS BROADBAND SOHO PROMO WIFI@OFFICE & RM0 ENTRY COST where customers are now offered with FREE ONE MONTH SUBSCRIPTION FEE (1st month). The promotion period will be effective on 1st February 2010 until 28th February 2009.

Below are the product details:

-Customer will enjoy Business Broadband SOHO promo packages for :

-SOHO 1MB - RM 99 for 6 Month and back to RM 130.
-SOHO 2MB - RM 218 for 6 Month and back to RM 288.
-SOHO 4MB - RM 318 for 6 Month and back to RM 428.

-FREE 1 month subscription fee.
-One time activation fee of RM75 and Installation fee of RM88 are WAIVE.
-FREE WiFi Modem.
-The minimum subscription period for the package promo is 24 months.
-FREE 1Gigabyte e-storage.

APPLY NOW CLICK HERE

The local terminal of the Public Switched Telephone Network was primarily designed for voice communication and signaling - for the oldest, basic POTS services; the notion of data communication was unknown at that time. Due to economical reasons, the telephone system sends the audio signal nominally between the frequencies of 300 and 3,400 Hz, which are consistent with the range required for human voice so that it can be clearly understood. Services using Dial-up modems are limited by POTS channel capacity.

Within the local telephone exchanges, the speech is discretized to 64 kbit/s of the data stream in the form of an 8-bit signal using sampling frequency 8,000 Hz, because according to Nyquist`s theory, each signal over 4,000 Hz is not let through a telephone net.

The local terminal connecting the telephone exchange to majority of the subscribers, is capable of sending frequencies higher than POTS`s limit of 3.4 kHz. The limit cannot be higher than that depending on the quality and distance of the terminal. DSL technology uses the higher, unused band of the terminal by creating 4312.5 Hz, broad channels starting at - 10 and 100 kHz - depending on the configuration of the system. The channel allocation is continued upon higher and higher frequencies (up to 1.1 MHz for ADSL) until the new channels are recognized as unfit for usage. Each channel is extended so that it is can be used on more than one route, as in case of POTS connections. More of the usable channels is compared to greater available bands and that is why the distance and quality of the line are crucial factors. The number of channels fit for usage is divided into two groups of movement streams - of reception and of dispatch - based on the initially configured proportions. In the given group individual channels are joined into a couple of cycles, each in different direction. Just like analogue modems, DSL transmitters constantly monitor quality of the channels and, depending on whether the given channel is useful or not, they are added or removed.

The commercial success of DSL and similar technologies is reflected in the fact that in the last decades, as electronics is becoming faster and cheaper, the costs of digging out pits for the new wiring have remained unchangeably high. All of the DSL technologies use highly complex algorithms for converting the digital signal, overcoming the inseparable limitations of wires` strands. Recently costs of a similar installation would have been incredibly high but thanks to VLSI technology, costs of installation of DSL in the already existing local terminals, with DSLAM multiplexer on one end and a DSL modem on the other, requires a smaller amount of expenditures that could arise at the same route and distance, when installing a new optic fiber.

DSL technology is used in majority of apartments and minor offices, the proper filters enable simultaneous operation of voice services and of DSL. DSL modem can use the same subscriber`s line that the communication devices based on POTS technology use, turning faxes and analogue modems on. At the same time, only one DSL modem can use the subscriber`s line. The standard method of making DSL available to many computers in the same premises is using a router, which connects the DSL modem and local Ethernet or Wi-Fi net. The channels of dispatch and receipt streams are used to obtain connection between the subscriber and Internet services supplier.

Streamyx Promotion

REGISTER HERE

* Select “Change Password” from Account Management (near the bottom of the page)

We need a Network Interface Card (NIC) when we using a RJ14 cable to the streamyx modem in order for your PC to communicate with the modem. Another choices of coummunication are wirelless and USB.

Check status of NIC
NIC is installed – RJ45 port
- Right click My computer icon –> properties -> Hardware-> Device Manager.
- check on Network Adapters

Check status of LAN
Connect RJ45 to modem. Make sure physical LED at RJ45 port lit up. OR
Start button -> My network place -> view all connection
Make sure Local Area Connection is ‘connected’

Configure to router mode.

1. Login to http://192.168.1.1 with the username and password. If you don’t know the default username and password, please view ZTE ZXDSL 831 default password.
2. When logged in, click on the WAN tab.
3. Click on “ATM VC” and make sure interface aal5-0 VPI = 0 & VCI = 35, MUX = LLC, Max proto = 2.
4. Click on “PPP” and then a new interface.
5. Set the new interface as PPP interface = 0 ATM VC = aal5-0, protocol = PPoE, use DNS = enable, security = PAP. Don’t forget to set your Streamyx username@streamyx and also your password. Submit after that.
6. After that, click on “Admin” and then “Commit” and then “Reboot”.

Streamyx is a high speed and ‘always on’ Internet ceonnection with speed from 384kbps  to 4.0Mbps that offers cost-saving unlimited connection at a flat monthly rate.Howeever if you encounter difficulties in accessing the network, it could be due to simple reasons that you are able to rectify on your own.

Here is a simple Streamyx connection checklist for you to go through before you call TM contact centre at 100 for assistance

- Ensure that your line has a dial tone. Check your phone cable to see if it is  property plugged in.

- Ensure that your phone is in good working condition and you are able to make and receive calls.

- Ensure that your bill payment is up to date and “FA Reminder” is included in your latest bill. Otherwise your account may have been suspended due non-payment. Settle your outstanding ballance at the nearest TMpoint for reactivation of the service.

- Check your modem:
- It is switched “ON”,
- The “DSL” Light is a steadily light not blinking.
- The “LAN” light is “ON”, If not, check your LAN connection is “enabled” or you may need to replace your physicical Network Interface Card (NIC) or LAN Connection Card.

- If you still can’t access the internet, try connecting your modem directly to teh wall socket,bypassing the  splitter,microfilter,router or any related equipment in between. If the DSL light becomes stable,then the problemn may be due to your internal wiring that connects to the PC.

When to call for assistance

- If there is no dial tone on your phone line.
- If your modem “DSL” light is “OFF” or blinking. Note the pop-up error number or message on your computer, if any.
- If your modem “DSL” light is stable but tehere is still no connection to the internet.

There is a constant refrain that the United States is falling behind in broadband, as if the speed of Internet service in Seoul represents a new Sputnik that is a challenge to national security.

It’s certainly true that in some countries, like South Korea, far more homes have broadband connections than in the United States. And the speeds in some countries are far higher than is typical here.

But there are many ways to measure the bandwidth wealth of nations. At the Columbia/Georgetown seminar on the broadband stimulus yesterday, I heard Leonard Waverman, the dean of the Haskayne School of Business at the University of Calgary, describe a measure he developed called the “Connectivity Scorecard.” It’s meant to compare countries on the extent that consumers, businesses and government put communication technology to economically productive use.

Even after deducting the untold unproductive hours spent on Facebook and YouTube, the United States comes out on top in Mr. Waverman’s ranking of 25 developed countries. The biggest reason is that business in the United States has made extensive use of computers and the Internet and it has a technically skilled workforce.

“Korea has great broadband to the house, but businesses in Korea don’t use the best networks and don’t have the skills and computing assets they need to take advantage of them,” Mr. Waverman said.

Also, as dusty as your local motor vehicle office may seem, government use of communications technology is as good in the United States as anywhere in the world, according to Mr. Waverman’s rankings.

After the United States, the ranking found that Sweden, Denmark, the Netherlands, and Norway rounded out the five most productive users of connectivity. Japan ranked 10, and Korea, 18.

And while wired and wireless broadband networks used by consumers lagged other countries, the United States ranked No. 1 in the world for technology use and skills by consumers. (This was measured by comparing countries on five measures: The penetration of Internet use, penetration of Internet banking, wired and wireless voice minutes per capita, SMS messages per capita, and consumer software spending.)

A separate paper based on the survey research of the Pew Internet and American Life project also undercut the idea that Americans are starving for broadband.

First of all, Pew found that 57 percent of people in the country now have access to broadband, compared to only 9 percent who have dial-up Internet access. Another 9 percent of people use the Internet at work or at a library but not at home.

That leaves 25 percent of the population that doesn’t use the Internet at all. When Pew looked at the reasons why people didn’t use broadband (combining dial-up users with those that don’t have Internet access at all), it found that by far the most common reason was that people said that going online was not relevant to their lives. Some 51 percent of people surveyed in these groups said things like they weren’t interested in the Internet or they were too busy.

The second-most common reason was money: 18 percent of the people said that the cost of broadband was too high or that they don’t have a computer. Next came usability, with 17 percent citing reasons like the Internet was too difficult to use or wasted too much time.

Rather significantly, for the debate about broadband in rural areas, only 14 percent of the people who don’t have broadband now say the reason is that they can’t get it. That represents 4.5 percent of the population. Those figures match up with statistics from the cable industry, which says it now offers broadband service to 95 percent of the homes in America.

Cycle all this back to the findings by Mr. Waverman. Since his research found that, on average, Americans have more technology skills and involvement than people in any other country, maybe the biggest reason that 39 percent of the population doesn’t have broadband is that they know what they’d get — and they don’t want it.

Start — Run — cmd

open DOS prompt
ping 202.188.1.5
ping 202.188.1.5 –t or
ping 202.188.1.5 –t –n 30

To stop . Press CTRL+C
Value to check is % packet Loss and Average time

* Refer to handout of each modem

WCDMA(Wideband Code Division Multiple Access)
A 3G technology that increases data transmission rates in GSM systems by using the CDMA air interface instead of TDMA. WCDMA is based on CDMA and is the technology used in UMTS. WCDMA was adopted as a standard by the ITU under the name “IMT-2000 direct spread”. It has been selected for the third generation of mobile telephone systems in Europe, Japan and the United States.

UMTS(Universal Mobile Telecommunications System)
Third generation telecommunications system based on WCDMA-DS. The goal of UMTS is to enable networks that offer true global roaming and can support a wide range of voice, data and multimedia services. A new-generation technology for rapidly moving data and multimedia over wireless devices. The European implementation of the 3G wireless phone system, UMTS provides service in the 2GHz band and offers global roaming and personalized features; designed as an evolutionary system for GSM network operators, multimedia data rates offered by UMTS are: vehicular - 144 kbit/s; pedestrian 384 kbit/s; in-building 2Mb/s.

HSDPA(High-Speed DownlinkPacket Access)
HSDPA is a packet-based data service in WCDMA downlink with data transmission up to 8-10 Mbps (and 20 Mbps for MIMO systems) over a 5MHz bandwidth in WCDMA downlink. The high speeds of HSDPA are achieved through techniques including: 16 Quadrature Amplitude Modulation, variable error coding, and incremental redundancy.

ATM(Asynchronous Transfer Mode)
A network technology protocol based on encoding and transmitting data in relatively small cells/packets of a fixed length. Allows for high-speed transmission of video, audio and data over the same network.

ATM is a connection-oriented switching technique with very high speed and high bandwidth. The CCITT (Consultative Committee International Telephone and Telegraph) is betting on ATM’s many benefits for the future broadband network.

PPP over ATM (PPPoA)
PPP over ATM is a protocol for connecting remote hosts to the Internet over an ADSL connection by simulating an ATM connection.”
- Fixed IP

PPPoA is slightly faster than PPPoE, and I havn’t had any problems using PPPoA… So if your router/modem supports it, use it. Also note that some ISPs only support PPPoE, and if you have troubles using PPPoA you can always switch back to PPPoE it’s as simple as that

All ADSL lines use ‘ATM’ as the encapsulation between your modem and the exchange. The ATM protocol chops all data into 48 byte chunks called ‘cells’. To send an Ethernet packet over ATM, you need to chop the Ethernet frame into a string of up to 32 cells. If you send a PPP frame over ATM, the Ethernet framing is removed and only the PPP is sent but it still ends up being 32 cells max per frame.

PPPoE overheads are a little more than PPPoA. I think that the PPPoE requires about 20 - 30 bytes or so more. Because ATM cells are fixed lengths, the difference between PPPoE and PPPoA only matters if the frame that is being sent plus the overhead requires one more cell. For example, if the PPPoA frame is 720 bytes long, it can be sent in 15 cells. But the PPPoE frame would require 16 cells because the extra overhead wouldn’t fit into 15.

The PPPoE method ends up requiring perhaps 1-2% extra overhead. If you think you might notice this, change to PPPoA. But unless you peg your line to 100% utilisation for long periods, you really won’t notice any difference. The extra PPPoE overhead will just fill up the cells that were empty anyway.

TM said in a statement today that customers using its Internet services may experience slow browsing while accessing websites hosted in Europe and that those using other IP (Internet Protocol) services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some service degradation.

It said the affected cables, on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine network between Palermo in southern Italy and Alexandria in northern Egypt, were being repaired and that some of the links, meanwhile, had been re-routed to ease congestion.

During the restoration process, traffic to northern America may experience minor degradation while traffic to other countries is unaffected, it said.

Customers can call TM at 100 and select “Internet Services” or e-mail TM at help@tm.com.my regarding Internet-related problems, it added.

– BERNAMA