Apr 20
SURF SMART WITH STREAMYX
Posted by admin in Do-IT-Yourself, Troubleshooting on 04 20th, 2009| | No Comments »

How to stay connected to streamyx

Streamyx is a high speed and ‘always on’ Internet ceonnection with speed from 384kbps  to 4.0Mbps that offers cost-saving unlimited connection at a flat monthly rate.Howeever if you encounter difficulties in accessing the network, it could be due to simple reasons that you are able to rectify on your own.

Here is a simple Streamyx connection checklist for you to go through before you call TM contact centre at 100 for assistance

- Ensure that your line has a dial tone. Check your phone cable to see if it is  property plugged in.

- Ensure that your phone is in good working condition and you are able to make and receive calls.
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Mar 19
Difficulties connecting to Streamyx
Posted by admin in Troubleshooting on 03 19th, 2009| | No Comments »
Possible cause Solution
Telephone lines: Faulty line or suspension of account (because of non-payment)
Check your phone line:

  • Make sure your phone line is functioning
    (not suspended)
  • Lift your receiver and check for a dial tone,
    noisy line or crossline

If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select “Internet Services” to file a fault report.
Hardware set-up: Wrongly set-up, loose connection
Check your modem/line/microfilter connectivity:

  • Ensure all physical connections are done correctly
  • Ensure all cables are fitted properly
  • Please ensure your modem is turned on
  • If still in doubt, try replacing the cables
Faulty hardware : Modem, network card, splitter
Check your modem “Link/DSL” light status:

  • A blinking light may mean a faulty modem, a faulty splitter or a lost connection
  • Reboot your modem (switch it off, and then on again)
  • Make a direct connection from the wall socket straight to the modem, bypassing the splitter
  • If still in doubt, try replacing the cables

If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select “Internet Services” for assistance.

Source: isp.tm.net.my